Scope of Services Overview

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Brass Tacks provides owner-directed property oversight and veterinarian-directed supportive animal care. Services are designed to execute established owner protocols and routine care plans.

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• Property Oversight (provided in conjunction with on-site care for at least one pet or animal, per insurance guidelines): Services include routine inspections, system monitoring, and operational support. Brass Tacks does not act as a licensed trade contractor (e.g., plumbing, electrical, structural repair), but will coordinate with and oversee your preferred licensed vendors as directed.

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• Animal Care: Care is strictly supportive and non-veterinary. Brass Tacks does not diagnose, prescribe, alter treatment plans, or perform veterinary procedures. Any specific care such as medication administration, wound care, or other procedures are performed under direct veterinarian instructions and orders. All care is verified directly with your pet or animal's care team before visits begin. Any health or safety concerns noted during a visit are communicated to the owner immediately with a recommendation to contact a licensed veterinarian.

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Privacy Policy

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Information Collected

 Only information required to deliver services safely and efficiently is collected, including:

• Your name, phone number, email address, and property location.

• Entry credentials including gate codes, door codes, and alarm instructions.

• Care schedules and instructions for your pets, livestock, property, or utilities.

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How Your Information Is Used

Your details are used exclusively to:

• Access your property and complete agreed-upon care tasks.

• Contact you directly with updates, reports, or urgent questions while you are away.

• Process invoices and receipts for services provided.

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How Your Information Is Protected

• All property access details and contact information are stored in secure, password-protected systems accessible only by Brass Tacks.

• Personal details, entry codes, and schedules are never shared, rented, sold, or traded with outside parties.

• Entry codes and temporary access data are deleted upon request or when services are concluded.

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Contact

If you have questions regarding how your private information is handled, please contact Brass Tacks directly via email at brasstackpropertycare@gmail.com or by phone at (719)428-5494.

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Insurance

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Brass Tacks holds comprehensive professional insurance through Business Insurers of the Carolinas which provides General Liability as well as specialized Care, Custody, and Control coverage for animals and property.

 

*Per the policy- property oversight services must be alongside the active care of at least one pet or other animal on site. Proof of insurance is available upon request.

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Intake and Initial Consultation

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To maintain the security, safety, and precise routines of your home and animals- all new clients complete a complimentary initial consultation prior to booking.

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Consultation Structure:

• Estates, Acreage, and Specialized Care (45–60 minutes): Designed for properties requiring complex perimeter/facility walkthroughs, vendor coordination schedules, or veterinarian-directed care demonstrations and order verification.

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• Standard Residences and House Pet Care (20–30 minutes): Designed for standard home security checks and routine care discussions.

 

Getting Started: New clients must complete a limited client profile on Time To Pet and sign the service agreement before scheduling the initial meeting.

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Premiums and Service Area

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Based near the Douglas County Fairgrounds in Castle Rock, Brass Tacks provides property and animal care across Douglas County.

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• Primary Coverage: Castle Rock, Castle Pines, and Franktown.

• Travel & Rural Premiums: Rural travel surcharges may apply to visits in Franktown that are more than 15 miles from the Fairgrounds due to transit distance and/or road type.

 

Service requests outside of these areas are considered on a case-by-case basis. Surcharges may be combined at Brass Tacks' discretion. Please refer to the Premiums Page for a full list of current rates.

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Deposits and Holiday Scheduling

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Brass Tacks limits client intake to ensure attentive, individualized services. A 30% deposit is required to guarantee reservations for multi-day stays, extended property oversight, specialized care, and holidays.

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Holiday and peak season dates fill quickly. To ensure accommodation of your needs, please request holiday or peak season reservations as far in advance as possible.

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• Standard Transfers: Non-refundable deposits for standard bookings may be transferred one time to a rescheduled date with at least seven days' advance notice and must be used within six months of transfer date.

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• Holiday Rates: Visit premiums apply to major national and observed holidays. Please refer to the Premiums Page for current rates.​

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Safety and Handling

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To ensure the safety of all animals, properties, and the handler- Brass Tacks reserves the right to modify or decline tasks if conditions present an active risk.

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• Hazardous Conditions: This includes (but is not limited to) unmanaged icy walkways, unstable footing, malfunctioning gates, exposed electrical hazards, or uncontained animals.

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• Behavioral Changes: Tasks may be altered if an animal exhibits unpredictable or dangerous behavior.

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All safety and handling adjustments are made at the sole discretion of Brass Tacks, with immediate communication sent to the owner.

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After‑Hours and Emergencies

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Brass Tacks operates on a scheduled visit basis during standard business hours and does not provide 24/7 emergency property response or veterinary services.

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• After-Hours Requests: Requests outside standard visit windows are evaluated on a case-by-case basis and schedule availability is not guaranteed.

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• Outside Visit Hours: If your pet, animal, or property experiences an emergency outside of scheduled visit times- you must contact your preferred emergency clinic or maintenance provider directly.

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Emergency Protocol

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The owner will be contacted immediately if a concern arises during a visit. If you are unreachable during an urgent situation, the following steps will be taken:

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• Animal Medical Emergencies: the primary or emergency veterinarian designated in your Service Agreement will be contacted immediately. If necessary, your pet or animal will be transported to the nearest emergency facility, as authorized in your intake documents.

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• Property and System Issues: For urgent structural or utility failures (such as burst pipes, loss of power/heat in winter, or compromised perimeter fencing), your designated preferred maintenance providers or neighbors will be contacted, as outlined in your intake profile.